Biomedical Engineer (Ultrasound)

About the job
Company Description BIOS – Serving Humanity with Technology is a healthcare technology provider established in 1996 with a mission to deliver advanced medical equipment solutions across Pakistan. The company supplies a wide range of equipment from over 40 globally recognized manufacturers and serves corporate clients, hospitals, and healthcare facilities nationwide. Headquartered in Karachi, BIOS operates through branch offices in Lahore, Islamabad, and Peshawar, with engineers stationed in multiple regional cities. The organization prioritizes high-quality products, reliable services, and customer satisfaction, recognizing the critical role its equipment plays in diagnosis, treatment, and rehabilitation of patients. Candidates joining BIOS will be part of a team that values responsibility, service excellence, and long-term partnerships in the healthcare sector.
Role Description The Biomedical Engineer (Ultrasound) role is a full-time, on-site position based in Karachi. The role involves installation, configuration, testing, and commissioning of ultrasound equipment in hospitals and healthcare facilities, ensuring that systems meet performance and safety standards. The engineer will perform routine and preventive maintenance, troubleshoot equipment issues, and carry out repairs to minimize downtime and maintain reliable operation. Day-to-day tasks include conducting technical assessments, documenting service activities, coordinating with clinical staff to understand user needs, and providing basic user training and support. The role also requires collaboration with manufacturers and internal teams for technical guidance, adherence to regulatory and safety guidelines, and participation in continuous improvement of service procedures.

JOB DESCRIPTION

Customer Success Engineer – Ultrasound Team

1. Position Details

Department: Ultrasound Division 
Designation: Customer Success Engineer 
Reporting To: Service Manager / Department Head 
Location: Karachi 
 

2. Role Purpose

The Customer Success Engineer – Ultrasound Team shall be responsible for the installation, commissioning, maintenance, troubleshooting, and performance optimization of ultrasound imaging systems. The role requires ensuring optimal system functionality, imaging accuracy, and uninterrupted clinical operation at customer sites.
The position involves direct interaction with clinical users and requires a high standard of technical competency, professionalism, and compliance with company and regulatory requirements.
 

3. Scope of Work

The Customer Success Engineer shall perform duties including, but not limited to, the following:
 

3.1 Installation & Commissioning

Carry out installation, configuration, and commissioning of ultrasound systems in accordance with company and OEM standards 
Verify site readiness including electrical, environmental, and operational requirements 
Perform system testing, calibration, and validation prior to handover 
Ensure proper documentation and customer sign-off upon completion 
 

3.2 Technical Support & Troubleshooting

Diagnose and resolve system-level faults including hardware, software, and signal-related issues 
Identify and rectify imaging-related problems including artefacts, resolution degradation, and performance inconsistencies 
Troubleshoot and manage probe/transducer-related issues including cable faults, element failures, and connector damage 
Escalate complex technical issues to principals/OEMs as required 
 

3.3 Preventive & Corrective Maintenance

Execute preventive maintenance in accordance with defined schedules and OEM guidelines 
Perform system diagnostics, calibration checks, and performance verification 
Conduct corrective maintenance to restore system functionality with minimal downtime 
Ensure continuous operational readiness of all assigned equipment 
 

3.4 Clinical & Customer Support

Provide technical support to radiologists, sonographers, and hospital staff 
Communicate technical issues and resolutions in a clear and professional manner 
Deliver basic operational guidance and user training where required 
Ensure high levels of customer satisfaction through timely and effective service delivery 
 

3.5 Documentation & Reporting

Accurately record all service activities, complaints, and resolutions in the company CRM/Slack systems 
Maintain installation reports, preventive maintenance records, and service logs 
Track probe history, repairs, and replacements where applicable 
Ensure timely submission of all required documentation 
 

3.6 Coordination & Operational Support

Coordinate with internal teams for planning and execution of installations and service activities 
Liaise with principals/OEMs for technical support, spare parts, and updates 
Assist in preparation and execution of preventive maintenance schedules 
Support departmental objectives and operational requirements as assigned 
 

4. Key Competencies & Skills

Strong understanding of ultrasound systems, imaging principles, and electronics 
Proficiency in system-level troubleshooting and fault diagnosis 
Ability to identify and resolve imaging quality issues 
Effective communication and customer handling skills 
Ability to work independently in field environments with minimal supervision

5. Qualification & Experience
Bachelors in Biomedical Engineering
5 & above years of experience.