Chat & Email Support Executive

This full-time customer support role is based in Karachi and requires flexibility to work in shifts within a 24/7 operational environment. The position focuses on providing non-voice support through email and chat channels, ensuring clear and professional communication with customers. The ideal candidate will have 1-2 years of relevant experience, strong English language skills, and the ability to handle multiple tasks efficiently while maintaining a high level of accuracy and attention to detail.

Key Responsibilities:
- Respond to customer inquiries and support requests via email and chat with professionalism and clarity.
- Apply strong comprehension skills to understand nuanced content and accurately follow complex guidelines.
- Maintain exceptional attention to detail and focus during repetitive tasks to ensure quality and consistency.
- Manage time effectively to handle multiple tasks simultaneously without compromising service quality.
- Employ problem-solving skills with a customer-first mindset to resolve issues promptly and efficiently.

Required Qualifications:
- Intermediate or A-Level education with excellent spoken and written English communication skills.
- 1-2 years of experience in customer support, specifically in email and chat channels.
- Proficiency in written English, demonstrating good grammar and clarity.
- Strong comprehension skills to interpret detailed instructions and complex content accurately.
- Ability to maintain focus and accuracy in a fast-paced, repetitive work environment.
- Effective time management skills and the ability to multitask efficiently.

Preferred Qualifications and Benefits:
- Prior experience in non-voice customer support roles such as chat or email support is highly advantageous.
- Experience in content review or annotation will be considered a plus.
- The role requires working on-site in Karachi, providing an opportunity to be part of a dynamic team operating within a 24/7 environment.

This position is well-suited for candidates who are detail-oriented, possess excellent communication skills, and thrive in a structured, shift-based work setting.

Job Skills

Customer SupportEmail SupportChat SupportEnglish CommunicationWritten EnglishGrammarComprehensionAttention To DetailTime ManagementMultitaskingProblem-Solving

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Career Level

Entry Level

Maximum Experience

Doesn't Matter

Apply Before:

Oct 10, 2025

Posting Date:

Sep 09, 2025