Chief Operating Officer

About the job

Location: Karachi, Pakistan

Industry: Retail Operations, Telecommunications & Shared Services

Active8 Wireless is seeking an experienced and results-driven Chief Operating Officer (COO) to lead and

strengthen our Pakistan operations supporting a large retail network across the United States.

The COO will oversee multiple departments and large teams, ensuring operational excellence,

accountability, timely execution, and continuous improvement across the organization. This is a hands-

on leadership role requiring strong management, follow-up, problem-solving, and people-development

skills.

Ideal Candidate

We are looking for a hands-on operational leader who takes ownership, follows through on

commitments, holds managers accountable, develops people, solves problems, and ensures that what

gets assigned gets completed—correctly and on time.

Key Responsibilities

Operations & Execution

• Lead day-to-day company-wide operations and service delivery across multiple functions.
• Translate business objectives into clear departmental goals, priorities, timelines, and deliverables.
• Ensure managers and teams consistently meet deadlines, KPIs, SLAs, and service standards.
• Establish a strong culture of ownership, follow-up, accountability, and timely execution.
• Monitor operational issues, ensure proper escalation, and drive them through to resolution.
• Identify recurring challenges and implement sustainable solutions.

Leadership & Team Management

• Lead and manage a large, multi-functional workforce through department heads, managers, and supervisors.
• Establish clear responsibilities, reporting structures, and accountability at all levels.
• Regularly review departmental performance and take corrective action where required.
• Develop and coach managers to become stronger leaders and people managers.
• Identify talent gaps and support succession planning and leadership development.

Performance, Training & Coaching

• Establish and monitor KPIs, productivity measures, SLAs, and performance standards.
• Conduct regular management performance reviews and ensure agreed actions are completed.
• Ensure appropriate training and development programs across departments.
• Provide coaching, mentoring, and continuous feedback to managers and key employees.
• Build a high-performance culture focused on results and continuous improvement.

Process Improvement & Controls

• Review and improve processes, workflows, SOPs, and operational controls.
• Identify inefficiencies, bottlenecks, and control weaknesses and implement corrective measures.
• Drive automation and technology initiatives to improve productivity, accuracy, and visibility.
• Ensure effective coordination and handoffs between departments.

Cross-Functional & US Operations

• Oversee coordination between Operations, Finance, HR, IT, Analytics, Accounting, Administration, and other shared services.
• Resolve cross-functional issues and prevent departmental silos.
• Ensure Pakistan operations consistently meet the requirements of the US retail organization.
• Maintain strong communication and coordination with US executive and operational leadership.

Requirements

• 12+ years of professional experience, including at least 5 years in senior management/executive leadership.
• Proven experience managing large teams and multiple departments/functions.
• Strong track record in operations, execution, process improvement, and organizational performance.
• Demonstrated ability to manage through managers and drive accountability.
• Strong experience in performance management, follow-up, coaching, and team development.
• Experience supporting US-based or international operations is highly preferred.
• Excellent leadership, communication, analytical, organizational, and problem-solving skills.
• Strong command of English.
• MBA, Master's degree, or equivalent professional qualification preferred.

What We Offer

• Opportunity to lead and scale a rapidly growing international operations organization.
• Direct exposure to US executive leadership and business operations.
• Significant influence over organizational structure, processes, and performance.
• Competitive compensation and strong career growth opportunity.