Clinical Triage Specialist (Night Shift)

About the job

Job Summary:

The Clinical Triage Specialist is a healthcare professional responsible for assessing patient needs based on the severity of their condition, ensuring timely and appropriate medical attention. This role is critical within our U.S. healthcare network.

Joining as a Clinical Triage Specialist offers a dynamic career path with growth opportunities. The next step could lead to a role as a Clinical Research and Medical Diagnosis Specialist, where you will learn how to assess patient charts and identify gaps.

Alternatively, progression to a Master Trainer in Clinical Triage is possible, allowing you to design and upgrade curriculum with U.S. healthcare professionals and mentor other specialists.

Additional opportunities include roles in Value-Based Care (VBC) and Medical Scribe Services (MSO), directly engaging with U.S. healthcare providers. These roles enhance your understanding of ICD coding and best practices in U.S. healthcare. Long-term commitment is rewarded with continuous learning opportunities, paid courses, certifications, and comprehensive training in EMR systems, patient protocols, and night-time care guidelines. You will also have access to mentorship programs with experienced professionals.

Key Roles and Responsibilities

Triage Decision-Making

Utilize standardized triage algorithms and protocols to assess patient status.

Assess the severity and urgency of U.S. patients' conditions.

Prioritize patients based on clinical judgment and triage criteria.

Escalate patient conditions to relevant stakeholders as needed.

Patient Assessment

Conduct thorough reviews of medical histories before scheduling calls.

Identify patient concerns, symptoms, and chief complaints.

Review doctor’s notes, lab results, and medical imaging.

Communication

Collaborate with U.S. healthcare teams, including physicians and nurses.

Communicate effectively with patients, families, and caregivers.

Ensure clear handoffs and transitions.

Display compassion in patient interactions, understanding the importance of patient relationships.

Protocols, Guidelines, and Compliance

Ensure compliance with regulatory requirements and accreditation standards.

Maintain patient confidentiality and data security in line with HIPAA guidelines.

Adhere to ethical and professional standards.

Documentation

Document patient assessments meticulously.

Record triage decisions, actions, and outcomes.

Maintain accurate and up-to-date medical records.

Required Skills and Qualifications

Education:

MBBS with a completed one-year internship (including six months in medicine, preferred).

Experience:

Previous experience in community clinics is advantageous.

Language Skills:

Proficient in English, with excellent oral and written communication skills.

IT Skills:

Proficient in MS Office.

Timings: 7pm to 4am PKST

Transportation is provided.