CUSTOMER RELATIONS SUPERVISOR

We are seeking a dynamic Sales and Marketing professional to join our team in a fast-paced restaurant environment. The ideal candidate will play a pivotal role in driving business growth through strategic marketing initiatives, customer engagement, and effective coordination across departments. This position requires a proactive individual with strong analytical skills and the ability to manage multiple responsibilities, including campaign execution, customer relations, and operational oversight.

Key Responsibilities:
- Analyze customer feedback and sales data to uncover growth opportunities and support business objectives.
- Plan and implement marketing campaigns, including promotional offers, discounts, loyalty programs, and targeted SMS/WhatsApp communications.
- Develop and maintain corporate partnerships while identifying new sales prospects.
- Collaborate closely with Operations and Social Media teams to ensure seamless execution of marketing activities.
- Oversee online ordering platforms, manage promotions, handle customer reservations, and coordinate event-related tasks.
- Address and resolve customer complaints, manage Foodpanda cancellation issues, respond to customer calls, and handle social media inquiries.
- Monitor departmental standards including cleanliness, maintenance, hygiene, staff attendance, rostering, discipline, and overall performance.
- Track competitor activities, market trends, marketing budgets, and return on investment (ROI), providing timely reports and updates to management.
- Support process improvements, maintain documentation, implement policies, and utilize company-approved digital and AI tools effectively.

Required Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related discipline.
- Minimum of 5 years’ experience in Sales and Marketing or related roles.
- Strong expertise in digital marketing, campaign management, and customer relationship management.
- Excellent communication, analytical, coordination, and interpersonal skills.
- Proficiency in MS Office and relevant marketing or digital tools.
- Demonstrated ability to lead teams, solve problems, and organize tasks efficiently.
- Capability to work in a fast-paced restaurant setting and coordinate across multiple departments.
- Flexibility to work shifts, including weekends and holidays.

Preferred Qualifications and Benefits:
Candidates will benefit from a competitive salary package ranging from Rs65,000 to Rs80,000 per month. Additional benefits include attendance allowance, biannual bonuses, annual leave, daily meals, child education allowance, medical insurance, and personal and family wedding allowances. The role requires in-person attendance at the workplace.

This opportunity is ideal for a motivated professional looking to contribute to a growing business while advancing their career in sales and marketing within the hospitality sector.