Customer Service Executive

• Respond to customer inquiries via phone, email, WhatsApp, live chat, and social media.
• Resolve customer complaints and concerns in a timely and professional manner.
• Process orders, returns, refunds, and exchanges accurately.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Coordinate with internal teams (Marketing, Operations, Logistics, and Accounts) to address customer needs.
• Meet customer service KPIs, including response time, resolution time, and customer satisfaction.
• Identify recurring customer issues and share feedback for process improvements.
• Stay updated on company products, services, and policies.

Pay: Rs50,000.00 per month

Work Location: In person