Customer Support Executive (6PM-2AM/10PM-6AM)

Customer Support Representative – US OperationsBuild Your Career with ABS International

ABS International is a US-based company with a well-established operations center in Karachi, proudly serving customers since 2009. Unlike traditional BPOs, we own and manage all of our brands, campaigns, and customer support operations in-house. This allows us to deliver exceptional service while providing our employees with job stability, structured training, and long-term career opportunities.

With over 16 years of industry experience and a team of more than 200 professionals, ABS International has built a reputation for operational excellence, employee development, and a professional, growth-oriented work environment. As we continue to expand our US Operations, we are looking for motivated and customer-focused individuals to join our team.

About the Role

As a Customer Support Representative, you will be the first point of contact for our US-based customers. Your primary responsibility will be to provide professional, courteous, and efficient support by resolving inquiries, addressing concerns, and ensuring every interaction delivers an outstanding customer experience.

Please Note: This is not a sales position.

Whether you're starting your professional journey or looking to develop your customer service career, we provide comprehensive paid training, ongoing coaching, and continuous learning opportunities to help you succeed.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally, courteously, and empathetically.
• Respond to customer inquiries promptly while resolving issues accurately and efficiently.
• Deliver exceptional customer service through effective communication and problem-solving.
• Maintain accurate customer records and interaction history using CRM systems.
• Collaborate with supervisors and team members to achieve individual and team performance goals.
• Adhere to company policies while maintaining the highest standards of professionalism in every customer interaction.

Who Can Apply?

We encourage applications from:

• Intermediate, O-Level, and A-Level students or graduates.
• Bachelor's degree students and graduates.
• Fresh graduates and entry-level professionals seeking long-term career opportunities.
• Individuals with excellent English communication skills and a passion for customer service.

Required Skills & Qualifications

The ideal candidate should possess:

• Excellent spoken and written English communication skills.
• Basic computer proficiency and good typing speed.
• Strong interpersonal, listening, and problem-solving skills.
• A customer-first mindset with a positive and professional attitude.
• The ability to perform effectively in a fast-paced, team-oriented environment.
• A willingness to learn, grow, and build a long-term career.

Experience

No prior experience is required.

Fresh candidates with strong communication skills, enthusiasm, and a willingness to learn are encouraged to apply. Our structured paid training program, combined with continuous coaching and mentorship, will equip you with the knowledge, confidence, and practical skills needed to succeed in customer support.

Job Details

Position: Customer Support Representative – US Operations

Employment Type: Full-Time | Permanent | On-Site

Office Locations:

• Gulistan-e-Johar, Block 14, Karachi
• Gulshan-e-Iqbal, Block 13-C, Karachi

Working Days: Monday to Saturday

Fixed Shift Options:

• 6:00 PM – 2:00 AM
• 10:00 PM – 6:00 AM

Work Mode: On-Site

Important: This is a permanent on-site position with fixed 8-hour evening or night shifts. Morning shifts, rotational schedules, and remote work options are not available. Please apply only if you are comfortable working the specified shift timings.

Compensation & Benefits

• Fixed monthly salary of PKR 40,000–45,000
• Performance-based incentives
• PKR 3,000 monthly punctuality bonus
• Fully paid training from Day One
• Ongoing coaching, mentoring, and career development
• 15 days of paid annual leave with a leave encashment option
• Permanent full-time employment
• Safe, professional, and supportive work environment

Why Join ABS International?

At ABS International, we believe our people are the driving force behind our success. We are committed to providing a workplace where employees feel supported, valued, and empowered to grow professionally. Through structured training, dedicated mentorship, and clearly defined career paths

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Are you comfortable working night shift, 6PM-2AM , 6 Days a week at gulshan e Iqbal?

Work Location: In person