Customer Service Representative

Job Description:

Pakzon Electric Motors is seeking a motivated and customer-focused Customer Service Representative (CSR) for our Karachi showroom located on Shahrah-e-Faisal. The ideal candidate will be the face of our brand, providing excellent service to walk-in customers, handling inquiries, and supporting day-to-day showroom operations.

Key Responsibilities:

Greet and assist walk-in customers in a friendly and professional manner

Provide product information on electric bikes and scooters

Handle customer queries, complaints, and follow-ups efficiently

Coordinate with the sales team and service staff for smooth operations

Maintain customer records and assist with documentation

Keep the showroom organized and presentable

Manage phone calls, emails, and WhatsApp inquiries

Support sales and marketing initiatives when needed

Requirements:

Minimum Intermediate or Bachelor's degree

1–2 years of experience in customer service or showroom sales preferred

Good communication skills (Urdu & basic English)

Friendly personality with a positive attitude

Basic computer skills (MS Office, email, WhatsApp)

Punctual and reliable

What We Offer:

Competitive salary (PKR 40,000 – 50,000/month)

Friendly and professional work environment

Opportunity to grow in the electric mobility sector

How to Apply:

*You can apply on this job if you are living in Karachi.