Customer Support Executive

Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Executive to join our expanding team. The successful candidate will manage both inbound and outbound customer calls, addressing inquiries and resolving issues to ensure a seamless and positive customer experience. This role demands strong communication skills, problem-solving capabilities, and the ability to work efficiently in a dynamic, fast-paced environment while maintaining professionalism at all times.

Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Respond promptly to customer inquiries, providing accurate information about services and processes.
- Resolve customer complaints and service-related issues in a timely manner.
- Maintain detailed and accurate records of customer interactions and call outcomes.
- Conduct follow-ups to ensure issues are fully resolved and customers are satisfied.
- Escalate complex concerns to appropriate departments when necessary.
- Uphold high standards of customer service during every interaction.
- Achieve daily, weekly, and monthly performance targets and service goals.
- Collaborate with internal teams to facilitate effective customer support and problem resolution.
- Identify recurring customer issues and provide feedback to improve processes.

Required Qualifications
- Proven experience in customer support, customer service, call center, or a related role.
- Excellent verbal communication and active listening skills.
- Strong customer handling and problem-solving abilities.
- Ability to thrive in a fast-paced, target-driven environment.
- Effective organizational and multitasking skills.

Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns.
- Background in BPO, call center, real estate, or service-based industries.
- Familiarity with customer relationship management (CRM) systems.
- Strong conflict resolution and customer engagement skills.

Joining Propstar Technologies means becoming part of a customer-centric and growth-focused organization. We offer a professional and collaborative work environment with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster development of valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time