Customer Services Officer

Customer Service Officer| BMA Investment Advisors Limited

Location: Karachi
Department: Customer Service - Operations
Employment Type: Full-Time

At BMA Investment Advisors Limited, we are looking for a polished, client-focused professional to join our Customer Service team and play a key role in delivering an exceptional client experience.

This role goes beyond resolving queries. You will be responsible for building and maintaining strong relationships with valued customers, understanding their needs, ensuring timely service, communicating important information and coordinating with internal teams to deliver a seamless experience.

Key Responsibilities

• Manage day-to-day customer queries and requests through calls, emails, and other communication channels.
• Develop and maintain strong, professional relationships with existing and valued customers.
• Proactively engage with key customers to understand their requirements, concerns, and service expectations.
• Ensure timely resolution and follow-up of customer requests and complaints.
• Coordinate with internal teams to facilitate efficient resolution of client matters.
• Maintain regular contact with key customers and ensure a high level of service and responsiveness.
• Identify opportunities to strengthen client relationships and improve customer retention.
• Maintain accurate records of customer interactions, requests, follow-ups, and resolutions.
• Handle sensitive client information with professionalism and confidentiality.
• Escalate complex or high-priority matters appropriately while ensuring ownership until resolution.
• Support the team in improving overall customer satisfaction and service quality.

What We’re Looking For

• Bachelor’s degree from a recognized institution.
• 1–3 years of experience in customer service, client servicing, relationship management, banking, asset management, or financial services.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Confident and professional telephone and email etiquette.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to build trust and maintain long-term customer relationships.
• Strong attention to detail and a service-oriented mindset.
• Proficiency in MS Office and basic reporting.

Experience in banking, mutual funds, asset management, or investment services will be an advantage.

If you are someone who can communicate confidently, build lasting client relationships, take ownership of customer concerns, and consistently deliver a high standard of service, we would like to hear from you.

Apply: Send your CV to jobs@bmacapital.com, cc: manaal.rizvi@bmainvests.com
Subject: Customer Service & Client Relationship Executive – Application

Pay: Rs70,000.00 - Rs100,000