Customer Support Representative

Customer Support Representative – US OperationsStart Your Career with ABS International

ABS International, a direct US principal company with a strong presence in Karachi since 2009, is expanding its US Operations team and is looking for enthusiastic, customer-focused individuals to join us as Customer Support Representatives.

With over 16 years of industry experience and a team of 200+ professionals, ABS International has earned a reputation for its professional work environment, dependable payroll, employee development programs, and long-term career growth opportunities.

About the Role

As a Customer Support Representative, you will serve as the first point of contact for our US-based customers, delivering exceptional service and creating positive customer experiences. Whether you're launching your career or looking to strengthen your professional skills, this role provides valuable learning opportunities and a clear path for career advancement.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and confidently.
• Respond promptly to customer inquiries and resolve issues efficiently.
• Maintain accurate customer information using CRM software.
• Deliver high-quality customer support while ensuring customer satisfaction.
• Work closely with supervisors and team members to achieve performance and service goals.
• Follow company policies and maintain professionalism during every customer interaction.

Who Can Apply?

We welcome applications from:

• Intermediate, O-Level, and A-Level students and graduates
• Bachelor's degree students and graduates
• Fresh candidates looking to start their professional careers
• Individuals interested in building a long-term career in customer support and client services

Preferred Skills

• Excellent spoken and written English communication skills
• Basic computer proficiency with good typing speed
• Strong communication and problem-solving skills
• Customer-focused attitude with a positive, professional approach
• Ability to work effectively in a collaborative team environment

No prior experience is required. We provide comprehensive training, ongoing coaching, and continuous support to help you succeed and grow.

Compensation & Benefits

• Monthly Salary: PKR 40,000 – 45,000
• Performance-based incentives
• PKR 3,000 monthly punctuality bonus
• Fully paid training program
• Ongoing coaching, mentoring, and professional development
• 15 days of paid annual leave with a leave encashment option
• Annual performance reviews and salary increments
• Permanent full-time employment
• Clear career progression and promotion opportunities

Job Details

Location: Gulistan-e-Johar, Block 14, Karachi

Shift: 6:00 PM – 2:00 AM

Working Days: Monday to Saturday

Employment Type: Full-Time | Permanent | On-Site

Why Join ABS International?

At ABS International, we believe our people are the foundation of our success. We invest in employee development, recognize strong performance, and foster a supportive workplace where individuals can learn, grow, and build rewarding careers.

What Sets Us Apart?

• Over 16 years of industry experience
• Direct US principal company
• Consistent and timely salary payments
• Team of 200+ professionals
• Merit-based promotions and career advancement
• Structured training and continuous skill development
• Supportive leadership and mentorship
• Professional work culture focused on learning, growth, and success

Apply Today

If you have excellent communication skills, enjoy helping people, and are ready to build a rewarding career in customer service, we'd love to hear from you.

Join ABS International and take the next step toward a successful future with a company that values your growth and recognizes your potential.

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person