Customer Support Representative (Dispatch Operations) – Full-Time (Onsite)

Location: Gulistan-e-Jauhar, Karachi, Pakistan

Work Arrangement: Onsite

Salary: PKR 45,000 – 50,000 per month

Schedule: Monday to Saturday | 6:00 PM – 3:00 AM (Pakistan Standard Time)

Join Yuni Rides and Make a Difference Every Day

At Yuni Rides, we are more than a transportation company—we are a trusted mobility partner dedicated to providing safe, reliable, and compassionate transportation services for children and families across the United States.

Every trip we coordinate helps students reach school safely and on time. As we continue to grow, we are looking for motivated, customer-focused professionals to join our Operations Team as a Customer Service Representative (CSR) – Dispatch Coordinator.

If you enjoy problem-solving, communication, operational coordination, and working in a fast-paced environment where your work directly impacts families and students, we'd love to hear from you.

Why Join Yuni Rides?

✅ Competitive salary package

✅ Career growth and advancement opportunities

✅ Professional and supportive work environment

✅ Hands-on training and continuous learning

✅ Exposure to U.S.-based transportation operations

✅ Opportunity to make a meaningful impact in children's transportation services

✅ Dynamic, collaborative, and performance-driven culture

About the Role

The Customer Service Representative (CSR) – Dispatch Coordinator plays a critical role in ensuring smooth and efficient transportation operations for students and families.

This position serves as a central point of communication between drivers, schools, parents, and internal teams while monitoring transportation activities in real time. The successful candidate will help maintain service reliability, support driver operations, resolve issues promptly, and contribute to an exceptional customer experience.

The ideal candidate is organized, detail-oriented, proactive, and capable of handling multiple responsibilities while maintaining professionalism under pressure.

Key Responsibilities

Transportation Operations & Dispatch Coordination

Monitor daily transportation operations and scheduled trips in real time.

Ensure routes and trips are properly assigned and completed according to operational requirements.

Track driver activity and provide ongoing support throughout the service day.

Coordinate trip modifications, route adjustments, and driver reassignments when operational changes occur.

Support dispatch activities to maintain service reliability and operational efficiency.

Assist with transportation coverage planning and service continuity.

Customer Service & Communication

Serve as a primary point of contact for drivers, schools, parents, and internal stakeholders.

Respond to inquiries professionally, accurately, and promptly.

Provide timely updates regarding transportation schedules and operational changes.

Handle service-related concerns and assist with issue resolution.

Maintain a customer-first approach in all interactions.

Driver Support & Onboarding

Assist new drivers throughout the onboarding process.

Guide drivers regarding required documentation and compliance requirements.

Follow up on outstanding onboarding items and profile updates.

Support driver engagement and operational readiness initiatives.

Administrative & Operational Support

Maintain accurate records, reports, and operational documentation.

Update internal systems and databases with a high level of accuracy.

Monitor service metrics and escalate operational issues when necessary.

Collaborate with dispatch, operations, and management teams to improve workflows and service quality.

Support process improvement initiatives and operational excellence programs.

Required Qualifications

Bachelor's degree or equivalent professional experience preferred.

1–3 years of experience in Customer Service, Dispatch Operations, Logistics, Transportation Coordination, Operations Support, or a related field.

Strong verbal and written English communication skills.

Excellent interpersonal and customer service skills.

Ability to multitask and prioritize effectively in a fast-paced environment.

Strong analytical and problem-solving abilities.

High attention to detail and organizational skills.

Professional attitude with a solution-oriented mindset.

Comfortable working with technology, software platforms, and operational systems.

Ability to work independently and collaboratively within a team environment.

Preferred Experience

Candidates with experience in any of the following areas will be highly regarded:

Transportation Operations

School Transportation Services

Logistics Coordination

Fleet Operations

Dispatch Monitoring

Route Management

Driver Relations

Driver Onboarding

Compliance Documentation

Customer Support Operations

Real-Time Service Monitoring

Incident Escalation & Resolution

Call Center Operations

CRM Systems

Workforce Coordination

Scheduling & Resource Planning

Core Competencies

We are looking for professionals who demonstrate:

Customer-Centric Mindset

Operational Excellence

Critical Thinking

Adaptability

Accountability

Team Collaboration

Emotional Intelligence

Time Management

Decision Making

Conflict Resolution

Active Listening

Communication Excellence

Professionalism

Reliability

Attention to Detail

Technical Skills

Microsoft Office (Excel, Word, Outlook)

Google Workspace (Sheets, Docs, Gmail)

CRM Platforms

Dispatch & Scheduling Systems

Data Entry & Reporting

Operational Tracking Tools

Digital Communication Platforms

Documentation Management

Ideal Candidate Profile

You will thrive in this role if you:

Enjoy helping people and solving problems.

Can remain calm and professional during high-volume operational periods.

Are comfortable communicating with multiple stakeholders throughout the day.

Have strong follow-through and accountability.

Are passionate about delivering exceptional customer experiences.

Take ownership of operational challenges and work proactively toward solutions.

How to Apply

Interested candidates are invited to submit their updated CV or resume to hr@yunirides.com

Subject Line: CSR Application – Dispatch Coordinator

Equal Employment Opportunity

Yuni Rides is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, skills, experience, and business requirements. We are committed to fostering a respectful, inclusive, and professional workplace where all team members can succeed.

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person