Dental Revenue Cycle & Operations Lead

ZIA partners with growing organizations to build embedded, high-performing virtual teams that reduce operational strain and increase execution capacity.

We are hiring a Dental Revenue Cycle & Operations Lead to lead, stabilize, and scale a virtual team supporting dental practices across insurance, revenue cycle, and front-office operations.

This is a leadership role, not a support position.

You will be responsible for:

• Owning the performance of the revenue cycle function
• Leading and developing a team of virtual team members
• Strengthening systems, workflows, and accountability across operations

This role sits at the intersection of execution, leadership, and system design.

Why This Role Matters

As organizations grow, operational breakdowns don’t come from lack of effort. They come from:

• Unclear ownership
• Inconsistent execution
• Over-reliance on individuals instead of systems

In this role, you are responsible for creating stability and building a team that can operate without constant intervention.

Your work ensures:

• Revenue is protected, tracked, and recovered with precision
• Teams execute consistently without rework or confusion
• Clients experience reliability and professionalism
• Leadership is freed from daily operational firefighting

This is a role focused on building capacity, not just maintaining output.

Key ResponsibilitiesRevenue Cycle Ownership

• Oversee end-to-end insurance workflows, including verification, claims submission, aging, and payment tracking
• Monitor KPIs and identify trends impacting revenue performance
• Reduce claim denials, delays, and rework through structured improvements
• Ensure accuracy and consistency across all revenue cycle processes

Team Leadership & Development

• Lead, coach, and manage a team of virtual team members across multiple client accounts
• Set performance expectations and hold team members accountable to outcomes
• Provide ongoing feedback, training, and support to improve individual and team performance
• Participate in hiring, onboarding, and development of new team members
• Build a team culture grounded in ownership, reliability, and clarity

Operational Oversight & System Design

• Evaluate workflows and identify inefficiencies or breakdown points
• Design and implement scalable processes to improve consistency and throughput
• Maintain clear documentation and standardized operating procedures
• Ensure accountability structures are in place across team workflows

Client & Cross-Functional Coordination

• Serve as the primary escalation point for complex operational or insurance issues
• Align communication between clients, team members, and external stakeholders
• Participate in client-facing conversations when needed to maintain alignment and trust
• Support cross-functional coordination between operations, talent, and leadership teams

Patient & Practice Experience

• Ensure accurate and timely communication with patients regarding benefits and scheduling
• Maintain high standards for coordination, follow-through, and documentation
• Protect both operational flow and patient trust through reliable execution

Success Metrics

• Reduction in claim denials, delays, and rework
• Timeliness and resolution rate of insurance claims
• Performance and retention of virtual team members
• Operational consistency across workflows and client accounts
• Ability to identify and resolve systemic issues without escalation
• Client satisfaction and trust in operational delivery

Ideal Candidate Profile

• Extensive experience in dental insurance, billing, and revenue cycle management
• Strong working knowledge of Denticon (preferred) or similar dental practice management systems
• Previous experience leading or mentoring team members in a remote or distributed environment
• Proven ability to move beyond execution into ownership and system improvement
• Strong analytical thinking with the ability to identify patterns and solve root issues
• Clear, structured communication across teams and stakeholders

Required Infrastructure

• Reliable high-speed internet connection
• Backup power solution (generator or equivalent) required to maintain uninterrupted availability
• Professional home office setup suitable for full-time remote work

Traits for Success

• System-Oriented: Thinks in workflows, not tasks
• Accountable: Owns outcomes, not just responsibilities
• Decisive: Acts on issues without waiting for direction
• Structured: Brings clarity and order to complex environments
• Composed Under Pressure: Handles urgency without creating instability
• Leader-Minded: Builds people, not just processes

Schedule

Full-time, aligned with U.S. business hours. Starting schedule is 6:00 am - 3:00 pm PT.
Specific schedules are confirmed based on client alignment following onboarding and training period.

Compensation & Growth

• Competitive full-time compensation aligned with leadership scope
• Performance-based incentives tied to revenue cycle outcomes and team performance
• Ongoing leadership development and operational coaching
• Opportunity to expand into broader operational leadership roles within ZIA

What This Role Is Not

• Not a task-based or checklist-driven position
• Not reactive problem-solving without ownership
• Not dependent on constant oversight or direction

What This Role Is

A leadership role for someone who can build, stabilize, and scale a team while owning the systems that drive performance.

Job Types: Full-time, Contract continues based on performance

Pay: Rs362,342.50 - Rs418,087.50 per month

Application Question(s):

• What is your experience with Denticon?
• How many team members have you lead in this capacity?
• On a scale of 1-5, what is your proficiency with dental revenue cycle management?
• On a scale of 1-5, what is your proficiency with dental insurance verification?
• Describe a time where you lost internet connection. What actions did you take?
• Describe your communication style.
• Describe your leadership style.
• Describe a time where you had to hold someone accountable for their performance?
• This position requires a working computer and dual monitors. Do you have a proper equipment to perform?
• Do you have at least 5 years experience in dental RCM or IV?

Work Location: Remote