Front Desk & Admin Coordinator (ASA Microfinance Bank Pakistan Limited)

To manage front desk operations and provide administrative coordination support, ensuring smooth day-to-day operations, high service standards, effective visitor management, facility upkeep, and coordination with internal stakeholders.

Key Responsibilities

Reception & Visitor Management

• Serve as the first point of contact for visitors, guests, vendors, and officials.
• Maintain visitor records and coordinate visitor access with Security.
• Ensure professional appearance and upkeep of the reception area.
• Receive, screen, and route incoming telephone calls.

Correspondence & Record Management

• Receive, record, and dispatch official correspondence, courier items, and departmental mail.
• Maintain departmental files, records, registers, and administrative documentation.
• Update and maintain branch and service center address records and other assigned databases.

Meeting & Executive Support

• Manage booking and scheduling of meeting rooms and conference facilities.
• Coordinate meeting arrangements, hospitality, and refreshments.
• Assist the Chief Business Officer and departments in meeting coordination and related administrative support.

Floor Administration & Facility Coordination

• Ensure cleanliness, upkeep, and operational readiness of offices, reception, meeting rooms, washrooms, pantry, and common areas.
• Coordinate maintenance requirements and follow up for timely resolution.
• Liaise with Administration, Security, Procurement, IT, and other support functions for operational requirements.

Pantry & Hospitality Management

• Oversee pantry operations and ensure availability of refreshments and consumables.
• Monitor cleanliness and upkeep of pantry facilities.
• Coordinate operation and maintenance of coffee machines and related equipment.

Support Staff Coordination

• Monitor attendance and leave records of office boys and sanitary staff.
• Ensure effective deployment and performance of support staff.
• Maintain relevant attendance and administrative records.

Stationery & Inventory Management

• Consolidate stationery and office supply requirements of departments.
• Coordinate issuance and replenishment of stationery and consumables.
• Maintain inventory and consumption records.

Security & Compliance Support

• Process and maintain records of gate passes for inward and outward movement of assets and materials.
• Ensure compliance with organizational policies, procedures, and service standards.
• Maintain confidentiality of official information and records.

Reporting & Other Assignments

• Prepare administrative reports and records as required.
• Perform any other task, assignment, or project assigned by the Group Head Administration & Security & Procurement/ Head Admin & General Services or Senior Management.

Qualification & Experience

• Bachelor's Degree from an HEC-recognized institution.
• 2–4 years of relevant experience in administration, front office management, office coordination, or customer service.
• Experience in a banking or corporate environment will be preferred.

Technical Competencies

• MS Office proficiency.
• Record management and documentation.
• Administrative coordination.
• Communication and customer service skills.
• Meeting and facility management.