Head of Collections and Recovery

Job Description

Bank of Punjab is one of the fastest-growing banks in Pakistan, with a profound existence of over 35+ years. It operates through a network of 900+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services, focusing on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank's progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the position of Head of Collections and Recovery in our Collection & Recovery Division (Digital Banking Group). This position offers an excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization.

Grade: Band-4 to Band-2

Location: Lahore

Job Responsibilities:

• Design, implement, and periodically review the bank’s Collection & Recovery Policy and SOPs.
• Ensure the entire department operates in strict alignment with the Code of Conduct and SBP guidelines to mitigate reputational and legal risks.
• Manage the divisional budget, including recovery costs, litigation expenses, and third-party agency commissions.
• Track and explore long-term health indicators (NPL ratios, Provisioning, and Roll-rate trends) to ensure a sustainable and healthy credit book.
• Oversee the effective deployment of recovery tools including Litigation, Out-of-Court Settlements, and Auctioning of seized assets.
• Categorize the portfolio into \"Big Ticket\" vs. \"Mass Market\" to allocate resources and specialized recovery strategies effectively.
• Set annual and quarterly KPIs for Collections Unit Heads and conduct performance reviews based on roll-back rates and recovery targets.
• Ensure the integrity of the Performance & Delinquency MIS, moving beyond daily tracking to predictive analytics—identifying \"Inflow\" trends before they become defaults.
• Determine the staffing needs for field and tele-collections based on the volume of delinquent accounts.
• Act as the primary liaison with Credit Initiation, FRMU (Fraud Risk), Card Operations, and Legal to resolve systemic issues leading to defaults.
• Maintain oversight of the Fraud Reporting mechanism, ensuring that Unit Heads are identifying and escalating \"First-Payment Defaults\" or \"Bust-out\" fraud patterns.
• Act as the final escalation point for complex customer grievances to ensure a balance between recovery and customer retention.
• Maintain a strong focus on fraud accounts and timely reporting to the Fraud Unit for formal investigation.

Eligibility Criteria:

Qualification: Minimum Bachelor’s or equivalent degree from an HEC recognized local/foreign university.

Experience: Minimum 9 to 12 years relevant banking experience in Collection & Recovery.

Age: Up to 55 years as of May 21, 2026.

Important Note:

• Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
• The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
• The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender individuals are encouraged to apply.
• The above position(s) carry market-based competitive remuneration.
• Individuals fulfilling the above mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk Latest by May21, 2026.