Role Summary
You will serve as the central operations lead for our global RCBI clients. Your responsibility is to build, document, and execute all administrative, compliance, and program workflows across multiple jurisdictions. You will coordinate directly with partner law firms, destination offices, and global source offices, ensuring every client file moves with speed, accuracy, and zero error. You will also handle direct communication and troubleshooting for high-net-worth individual (HNWI) clients. As the company grows, you will train and supervise additional operators (team of 3–10) who will report to you, scaling the operations function effectively.
Core Responsibilities
- Build complete operational frameworks for every RCBI program, including documents, steps, responsibilities, timelines, and payment stages
- Review contracts, price lists, payment terms, and partner requirements to ensure alignment and compliance
- Create SOPs and internal manuals for repeatable, efficient processes
- Manage all client files from onboarding through due diligence to submission and tracking
- Communicate directly with legal partners in destination countries to confirm requirements and align expectations
- Design onboarding templates, checklists, timelines, and invoicing workflows
- Maintain dashboards tracking client progress, deadlines, payments, and partner status
- Work with global offices to ensure proper document handling and submission standards
- Train and assign tasks to new operators as the team grows
- Ensure documentation is stored correctly and is always audit-ready
- Uphold confidentiality and compliance standards across all jurisdictions
Minimum Requirements
- 5+ years hands-on experience in the RCBI industry (residency- or citizenship-by-investment)
- Experience communicating directly with HNWIs and troubleshooting their cases
- Proven ability to build operational systems and write SOPs
- Multi-country and multi-market operations experience is mandatory
- Skilled in international coordination and compliance workflows
- Excellent English communication and strong attention to detail
- Ability to work independently under pressure in a remote setting
- High tech literacy with CRM, file management, spreadsheets, and workflow automation tools
Preferred
- Experience managing or training junior staff
- Experience with workflow automation and efficiency tools
- Leadership potential and team-building mindset
Success Indicators
- All RCBI program SOPs delivered in the first 30–45 days
- Zero-error document processing
- Smooth, proactive communication with destination partners
- Operators onboarded and performing effectively within defined timelines
- Real-time dashboards giving management full case visibility
As far as where these candidates exist, please see below the guidance we prepared for you.
Target Talent Pool
We believe ideal candidates might come from established RCBI firms or immigration consultancies. For your reference, here are some companies with similar operations roles or services in Pakistan’s RCBI/immigration investment industry – candidates with backgrounds in these organizations would be strong contenders:
- Henley & Partners – a global residence and citizenship advisory firm with a presence in Pakistan
- Saad Ahsan Immigration Law Firm – a Pakistani firm specializing in citizenship and residency by investment, with international offices
- The Elite Citizenship & Immigration Law Firm – based in Pakistan with offices in Lahore, Karachi, and Faisalabad
- Jeewa Consulting – based in Karachi and focused on CBI programs
- Zafar & Associates (ZA-LLP) – a Lahore-based law firm with an investment migration division
- ZANS Consultants – an international RCBI firm with operations in Karachi
- Ace Luxury Immigration – a Canada/UAE-based firm that has expanded into Pakistan (Islamabad and Karachi)
Candidates who have worked in operations or case management roles at firms like the above (or similar organizations) are the ones who can fit this role and no-one else. They must have the relevant industry exposure and operational capabilities.