Manager Analytics

Analytics Manager will be responsible for processing and interpreting data, analyzing results, and generating actionable insights to guide strategic decision-making and improve business efficiency. The role will also include ownership of TCF’s Donor Management System, ensuring its smooth operation, efficiency, and ongoing maintenance.

Key Responsibilities:

• Support the Head of Products & Analytics, in managing data-related initiatives.
• Clean, pre-process, and prepare data from donor management systems for analysis.
• Deliver ongoing and ad-hoc reports, including dashboards, visualizations, and specialized performance reports for senior management.
• Apply analytical methods to generate insights that drive organizational decision-making.
• Track and monitor KPIs on a regular basis.
• Coordinate with internal departments and global partners on data analysis and validation projects, fulfilling cross-departmental data requirements.
• Provide systems support to the Business Development team for campaign implementation.
• Lead system automation projects to enhance operational efficiency.
• Plan, strategize, and execute initiatives to meet evolving system requirements.
• Test, monitor, and modify systems to ensure reliability and effectiveness.
• Ensure detailed procedures/data dictionary and definitions pertaining to each dashboard/report that has been created in Power BI or otherwise has been documented and stored on a stored space for easy knowledge sharing. Any process/report that is highlighted in the process inventory (as shared by the Risk Team) should also be documented and trainings to be conducted to train the team.

Required Skills

• Strong numerical and analytical abilities.
• Advanced proficiency in Microsoft Excel, SQL AND Power BI
• Exceptional communication and presentation skills.
• Results-oriented with the ability to manage multiple projects simultaneously.
• Strong interpersonal skills with effective time management.
• Proficiency in business intelligence tools, software, and dashboard development.

Education

Bachelor's Degree in Business, Computer Science, or related field.

Experience

5 - 7 years of experience in a similar role.