Phone Banking Officer

Job Description

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join our dynamic team. The successful candidate will serve as the primary point of contact for customers, managing inquiries and providing exceptional service via phone. 

Responsibilities
 

📌 Job Responsibilities:
• Handle inbound customer calls professionally
• Provide accurate information about banking products & services
• Maintain excellent customer service and call quality standards
• Resolve customer queries effectively
• Achieve daily & monthly performance targets

✅ Requirements:
• Bachelor’s degree (Mandatory)
• Strong communication and problem-solving skills
• Willingness to work in rotational shifts
• Customer service mindset and professional attitude