Service Coordinator

Full job description

Job Objective

Service Coordinator will performed all the assigned task, provided by the Head of After Sales Services. This role work as a Coordinator with After Sales Service Team to provide technical and service support in his/her assigned limits and coordinate with the management for efficiently and effectively resolve all the technical problems. Central to this role is building positive and lasting relationships with the customers and resolving technical problems effectively for achieving efficient growth in After Sales Service Department.

Job Duties/Tasks/ Responsibilities

· Provide service and customer support during field visit.

· Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.

· Diagnose errors or technical problems and determine proper solutions.

· Produce timely and detailed service report.

· Prepare and submit work orders, expense reports and timesheets to the respected department.

· Cooperate with technical as well as management team.

· Evaluate products accurately for maintenance, warranty, upgrades and other purpose.

· Collaborate technical team to resolve technical issues.

· Understand customer requirements and recommend the right services.

· Understand technical issues effectively and provide technical support to the staff in case of complex issues.

· Build positive relationship with customers by providing excellent and outstanding services.

· Respond to customer queries timely and effectively.

· Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.

Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.

Knowledge, Skill & Ability

Strong Interpersonal and Communication Skills, Analytical and Problem-Solving Skills, Good Presentation Skills.

Education

B-Tech/DAE (Preferably in Mechanical/Electrical)