Contact Centre Representative

TPL Developments is seeking enthusiastic and skilled Contact Centre Representatives to be the first point of contact for our valued customers. You will play a crucial role in ensuring a positive customer experience and efficiently channeling inquiries to the appropriate teams.

Responsibilities:

• Professionally and courteously answer incoming customer calls
• Actively listen to customer inquiries and accurately record relevant information into our systems
• Identify customer needs and efficiently direct potential sales leads to the sales team
• Ensure adherence to company policies and procedures
• Contribute to a positive and collaborative team environment

Requirements:

• Proven experience as a Contact Centre Representative or in a similar customer service role
• Excellent fluency in both English and Urdu (essential)
• Strong verbal communication and active listening skills
• Exceptional data entry and record-keeping abilities with a high degree of accuracy
• Ability to confidently and professionally handle customer inquiries and concerns
• Proficiency in basic computer applications
• Must be well-versed and confident in interacting with customers

Added Benefits (Not Essential but Highly Valued):

• Fluency in additional regional languages (e.g., Sindhi, Pashto, Punjabi)
• Experience with CRM systems

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Application Question(s):

• Are you fluent in English and Urdu? [Mandatory]
• What other languages do you speak? [Mandatory]

Work Location: In person