Email Support Specialist/ AM Communications

Job Role: Communication Specialist/ Email Support Specialist - International Campaign (Rotational Shifts)

Job Description:-

· Act as the first line of communication with buyers, thus focusing intently on customer satisfaction and relationship management.

· Entertain and resolve customers' concerns and questions on Amazon and other platforms.

· Manage Feedback to track buyer satisfaction with our service, offer compensation where necessary and manage seller rating.

· Write professional responses to customers’ emails using proper grammar, spelling and punctuation. Use pre-written templates, where appropriate.

· Ensure ongoing customer satisfaction through timely responses to uplift and maintain the customer service rating on Amazon.

· Maintain internal record of customer issues to escalate feedback to concerned team

· Ensure coordination with the Customer Support and all other product teams to deliver accurate solutions to buyers

· Adopt best practices for written communication, record keeping and top quality customer oriented approach.

· Responsible for promoting a positive public image of the company.

Benefits:-

· Provident Fund

· Medical / OPD Claims

· Bonus Salary

· Recreational Bonus

· Incentives & Rewards

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month