Support Executive - Admin (Night Shift)

Job Title: Support Executive - Admin
Working Days: Monday to Saturday (Six days)
Shift Timings: 10 PM to 7 AM (Night Shift)
Location: Onsite – RJ Mall, Karachi

About Us:

Active8 Wireless is a leading provider in the wireless retail industry, known for our innovative solutions and commitment to exceptional customer service. We are dedicated to staying ahead of industry trends and continually improving our internal systems to enhance operational efficiency.

Job Overview:

We are looking for motivated and responsible individuals to join our team as Administrative Support Executives. In this role, you will help manage and support over 350 Metro by T-Mobile stores in the United States. The position is based in Karachi and requires working during US business hours (night shift).

Key Responsibilities:

• Managing the day-to-day operations related to store utilities such as internet, phone, electricity, alarms, dumpster services, and systems like ShopperTrak.
• Troubleshooting any issues in these areas by identifying the problem and either contacting the service provider or arranging for a technician or handyman to fix it.
• Regularly reviewing these services to make sure contracts are renewed on time, invoices are paid before the due date, and the services being used match the size and needs of each store.
• Keeping a close check on consumption and expenses to avoid overuse or overbilling, and flagging any unusual activity or problems for correction.
• Communicating clearly with store managers and internal teams, providing updates, and maintaining simple reports about the status of services and any ongoing issues.
• This role requires someone who is well-organized, a good communicator, and comfortable working independently. You should have basic computer skills and be familiar with using email, Excel, and web-based platforms. Experience in a similar support or administrative role, especially for US-based operations, is a plus.
• We offer a competitive salary, a professional and supportive work environment, and the opportunity to grow within a fast-expanding company. If you think you’re the right fit, we’d love to hear from you.

Requirements:

• Proven experience in a back office or supervisory role, preferably in maintenance or facility management.
• Flexibility to adjust schedules to meet the needs of the facility.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent educational qualification.

Apply Now to join the Active8 Wireless team!

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Job Type: Full-time

Work Location: In person