Customer Service Officer

Job Description

We are seeking a dedicated and professional Customer Service Officer to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by addressing their needs, answering inquiries, and resolving issues efficiently. If you're passionate about helping others and providing a positive customer experience, we would love to have you on our team!

Responsibilities:

• Handle customer inquiries by phone, email, or in-person with professionalism and courtesy.
• Resolve customer complaints, issues, and concerns in a timely and efficient manner.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Provide information on products, services, and promotions.
• Collaborate with other departments to ensure customer satisfaction and smooth service delivery.
• Ensure compliance with company policies and procedures.

Qualifications:

• High school diploma or equivalent (degree preferred).
• Previous experience in customer service or related field is a plus.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns calmly and professionally.
• Excellent problem-solving and organizational skills.
• Proficiency in computer use, including customer service software and Microsoft Office.

Job Skills

Customer Interaction Management Customer Satisfaction Management Communication Skills

Job Details

Industry:

Travel/Tourism/Transportation

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply Before:

Apr 08, 2025