Customer Support Associate

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Identify customer needs and provide appropriate solutions
• Handle complaints and escalate complex issues to the relevant department when necessary
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Provide product and service information to customers
• Meet performance targets such as response time and customer satisfaction ratings
• Maintain a positive and empathetic attitude toward customers at all times

Requirements:

• Proven experience in customer service or a similar role (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to handle pressure and manage multiple tasks
• Basic computer knowledge and familiarity with CRM systems
• High school diploma or Bachelor’s degree (preferred)

Skills:

• Communication skills
• Active listening
• Patience and empathy
• Time management
• Conflict resolution
• Teamwork

Pay: Rs30,000.00 per month

Work Location: In person