Customer Support Officer

We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.

Responsibilities:

Respond to customer inquiries via phone, email, or chat

Resolve customer issues efficiently and with empathy

Maintain accurate records of customer interactions

Escalate complex issues to the appropriate department

Provide feedback to improve customer service processes

Requirements:

Excellent communication and problem-solving skills

Previous experience in a customer service role is a plus

Ability to stay calm under pressure

Basic computer skills and familiarity with customer support tools

Strong attention to detail and organizational skills