Ecommerce Manager

About the Role

We are seeking a results-driven CRM Marketing Strategist to lead the growth and optimization of SMS marketing programs for our mid-market brand portfolio within Postscript Plus.

In this role, you will build, manage, and optimize SMS campaigns and lifecycle automations while leveraging Postscript’s AI tools to drive revenue and deliver a best-in-class messaging experience for clients. You will collaborate directly with merchants through Slack, Zoom, and email to develop and execute data-driven SMS strategies.

Key Focus Areas

AI Integration

• Deploy and manage Postscript AI products to automate personalized customer interactions and improve program efficiency.

Campaign & Automation Strategy

• Plan and execute high-performing SMS marketing calendars.
• Build lifecycle automations such as welcome flows, abandoned cart reminders, and post-purchase messaging.

Strategic Optimization

• Analyze performance metrics to refine strategy and maximize revenue per message.
• Conduct A/B testing on messaging, creative, and segmentation strategies.

Responsibilities

• Configure SMS automations, campaigns, and integrations aligned with best practices and client goals
• Provide weekly performance updates, insights, and recommended next steps to clients
• Collaborate with Customer Success Managers (CSMs) on account management and strategy
• Monitor program performance, identify blockers, and escalate complex or technical issues to the Support team
• Maintain consistent client communication via Slack, Zoom, and email to ensure alignment and transparency
• Proactively educate customers on new features and product capabilities, recommending strategies to grow their business
• Maintain strong product knowledge and contribute to internal documentation and process improvements
• Provide feedback to improve AI products based on customer use cases and insights
• Collaborate with internal teams using tools such as Slack, Vitally, and Google Workspace
• Manage multiple projects and deadlines in a fast-paced environment

Requirements

• Experience in ecommerce, SaaS, or martech platforms (experience with Shopify or Klaviyo preferred)
• 5+ years in a customer-facing, marketing operations, or strategic support role
• Excellent written English communication skills
• Strong organizational skills with the ability to manage up to 30 client accounts or projects simultaneously
• Effective cross-team communication and collaboration skills
• Proactive and responsive in asynchronous communication environments
• Detail-oriented with strong problem-solving and troubleshooting abilities
• Familiarity with CRM platforms such as Salesforce or Vitally