Provisioner - PK

Your role: The Interconnection Services Coordinator will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.

Qualifications

What you’ll need: 

 

• Experience in high-tech, customer-facing roles such as Customer Success or Technical Support
• Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection
  
   

Products

• Reading, understanding, and translating Carrier LOA/CFAs.
• Strong communication, technical, and computer skills
• Effective organizational skills and attention to detail
• Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and
  
   

or/equivalents

• Associate Degree or three years Telecommunications / Datacenter experience
  
   

Responsibilities

What you’ll do:

• Perform initial review of all new cross connect install and disconnect orders for all
  
   

interconnection services.

• Act as the customer’s advocate for interconnection services and engaging other departments
  
   

when necessary.

• Monitor general inbox and respond to all customer inquiries.
• Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after
  
   

reviewing the order.

• Reject orders that do not have the required information.
• Review order Queue and ensure that cases are updated timely.
• Escalate orders as needed to management.
• Work with carriers to ensure order data is accurate.