Customer Support Executive

Their role is pivotal in maintaining high customer satisfaction levels and promoting customer loyalty. Here are some key responsibilities:

Respond to customer inquiries via phone, email, chat, or social media channels.
Resolve customer issues or complaints in a timely and efficient manner.
Provide detailed information about products, services, or company policies.
Collect and analyze customer feedback to identify areas for improvement.
Conduct surveys, interviews, and other feedback mechanisms to assess customer satisfaction.
Share insights with relevant departments (product development, marketing, etc.) to enhance the overall customer experience.
Act as the first point of contact for resolving escalated customer issues.
Use CRM systems to track and manage customer interactions and issues.
Collaborate with other teams (e.g., sales, technical support) to resolve complex customer concerns.
Understand the customer journey and identify touchpoints where experiences can be improved.
Ensure that customers’ interactions with the company are consistent and seamless across all channels.
Create reports on the effectiveness of customer experience initiatives and suggest improvements.
Work closely with marketing, sales, and product teams to ensure customer needs are understood and met.
Communicate customer needs and preferences to relevant departments to influence product or service changes.
Education:

Bachelors or Masters.