Sales Support Officer

Full job description
Job Overview:

We are seeking a highly motivated and experienced Sales Support Officer to join our client organization which is one of the top leading energy sector. You will play a crucial part in supporting our sales team by managing customer orders, resolving discrepancies, and providing exceptional customer service. If you have a proven track record in sales support and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Responsibilities:

Track customer order fulfillment throughout the entire OTC process (in collaboration with all relevant stakeholders) to ensure proactive management of any discrepancies.
Delivery Block Management via price & amount matching and in collaboration with sales team.
Management of pricing MOA approvals for manual updates
Sales Documentations: Assist and organize timely invoice/bill submission, entry in Ariba, LC handling and documentation.
Obtaining deposits and balance of payments from clients and updating credit/OD reports and keeping track of payments and ensuring orders don’t move forward without required payments.
Matching advice for invoice and payment, avoiding open line items.
Support reconciliations of mismatched accounts.
Handle Inquiries and Correspondence: Respond to customer/account manager inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules.
Assist OTC in resolving customer complaints or issues by coordinating with relevant departments, share the RCA internally and maintain the record.
Provide administrative support to the sales team, including preparing proposals, and other sales materials and participating in sales team meetings.
Facilitating contract signing process with customers.
Qualifications:

2-3 years of experience preferably in sales support.
Must be Proficient in MS office (outlook, excel and word)
English comprehension, speaking & writing skills.
Job Type: Full-time

Pay: Rs70,000.00 per month+EOBI+PF+Medical

Job Type: Full-time

Pay: Rs70,000.00 - Rs85,000.00 per month

Application Question(s):

What university did you graduate from?
Name your most relevant employer
Our role is urgent. Are you ready to join within 15 days of being given an offer?
Education:

Bachelor's (Required)
Experience:

Business Support: 1 year (Required)
Language:

fluent English (Required)