Account Manager

About the job

We're Hiring: Account Manager – Customer Success

📍 Location: Karachi, Pakistan

💼 Employment Type: Full-time

Vaulsys is a global technology provider for fintechs providing innovative payment and financial technology solutions to banks, fintechs, EMIs, and financial institutions across emerging markets.

We are looking for an Account Manager to join our Karachi team and take ownership of our relationships with existing customers.

This is not a traditional customer-service role. We are looking for a commercially minded relationship professional who can build trusted relationships with customers, understand their business needs, identify opportunities for growth, and ensure they continue to get value from Vaulsys.

What you'll be responsible for

• Keep Vaulsys management informed about customer needs, risks, opportunities, and future plans.
• Help turn successful customer relationships into long-term strategic partnerships.
• Serve as a cross-functional bridge between customers and Vaulsys teams, working closely with project managers, support, product, delivery, HR, and other relevant teams to ensure effective communication, timely resolution of issues, and successful delivery of customer commitments.
• Act as the primary relationship point of contact for assigned accounts.
• Understand customers' businesses, strategies, challenges, and future requirements.
• Build strong relationships with key decision-makers and senior stakeholders.
• Conduct regular customer meetings and business reviews.
• Monitor customer satisfaction and proactively address concerns.
• Coordinate with Project Management, Product, Technical, Support, and Sales teams to resolve customer issues.
• Identify upselling and cross-selling opportunities within existing accounts.
• Develop account plans and maintain an account-level opportunity pipeline.
• Support contract renewals, commercial discussions, and account expansion.
• Identify potential new projects and requirements within existing customers

What we're looking for

• 3+ years of experience in Account Management, Relationship Management, Business Development, Fintech, Banking, Payments, or Financial Technology.
• Experience managing B2B or enterprise customers.
• Good understanding of the fintech and payments ecosystem.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong commercial mindset with the ability to identify business opportunities.
• Excellent follow-up and organizational skills.
• Comfortable communicating with senior management and C-level executives.
• Ability to work effectively across Sales, Product, Technical, Project Management, and Support teams.
• Strong written and spoken English.

What success looks like

Trust → Value → Retention → Growth

You will be successful when our customers trust Vaulsys, see continuous value in our solutions, remain long-term partners, and continue to grow their relationship with us.

Why Vaulsys?

You will be joining a growing company with customers across the Middle East, Africa, and Asia.

At Vaulsys, you will work on real-world payment and financial technology solutions and interact with banks, fintechs, EMIs, and financial institutions across international markets.

If you are passionate about fintech, enjoy building long-term customer relationships, and have a strong commercial mindset, we would love to hear from you.

📩 Interested? Send us your CV hr@vaulsys.net and tell us why you would be a great fit for Vaulsys.

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