Customer and Sales Engagement Specialist

Join TalentPop App as a Customer and Sales Engagement Specialist!

At TalentPop App, we help fast-growing e-commerce brands create meaningful customer connections that go beyond support — driving engagement, retention, and sales. As a Customer and Sales Engagement Specialist, you will play a key role in converting leads, recovering lost sales, and building strong customer relationships that reflect the brand’s identity and values.

If you’re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

 

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CSA/strong> in that field.
  
   

What You’ll Do

• Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
• Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
• Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
• Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
• Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand’s tone, voice, and service standards.
• Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.
  
   

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
  
   

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.
  
   

Why Join TalentPop App?

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.