DIGITAL OPERATIONS ASSOCIATE

Digital Operations Associate

Employment Type: Full-Time
Work Mode: Onsite
Location: Bahadurabad, Karachi

Work Schedule:
Monday – Friday
Evening / Night Shift (to support international operations)

• 03:00 PM – 12:00 AM
• 06:00 PM – 03:00 AM

ABOUT THE ROLE Scaleup Connect is seeking a detail-oriented and tech-savvy Digital Operations Associate to join our operations team and support international business workflows. This entry-level position is designed for high-potential fresh graduates who are comfortable with digital systems, data management, and collaborative tools.

In this role, you will assist with operational coordination, manage digital workflows, support internal teams, and ensure smooth day-to-day business operations. You will gain hands-on exposure to modern digital tools, AI-assisted workflows, global team collaboration, and data-driven operational environments—making this an excellent starting point for a career in digital operations, business operations, or technology-enabled services.

KEY RESPONSIBILITIES

Operational Support

• Execute daily digital operations and internal workflow processes
• Support operational coordination across departments and international stakeholders
• Maintain organized records, documentation, and operational logs

Data & Reporting

• Perform data entry, validation, and tracking across internal systems
• Maintain reports, spreadsheets, and dashboards for operational visibility
• Assist with compiling operational performance reports and metrics

Digital Systems & Tools

• Operate internal dashboards, digital tools, and operational platforms
• Assist with CRM updates, data management, and process documentation
• Ensure data accuracy and consistency across systems

AI & Digital Workflow Support

• Utilize AI-powered tools to support research, documentation, and workflow optimization
• Assist in implementing automation and AI-assisted productivity tools where applicable
• Support teams in adopting modern digital tools and process improvements

Communication & Coordination

• Communicate professionally with international teams via email and collaboration platforms
• Coordinate operational updates and facilitate information flow between departments
• Escalate operational issues or delays in a timely and professional manner

Process Improvement

• Identify inefficiencies in operational processes and suggest improvements
• Support initiatives that improve operational speed, accuracy, and overall productivity

TOOLS & TECHNOLOGIES You will work with the following modern digital platforms and tools:

Productivity & Collaboration

• Google Workspace (Sheets, Docs, Gmail)
• Microsoft Office (Excel, Word, PowerPoint)

Communication Platforms

• Slack
• Microsoft Teams
• Email communication platforms

Operational Tools

• CRM systems (preferred but not required)
• Internal dashboards and reporting tools

AI & Automation Tools

• AI productivity tools (e.g., ChatGPT, AI copilots)
• Workflow automation platforms
• AI-assisted documentation and research tools

EDUCATION & QUALIFICATIONS

Minimum Qualification: A-Levels or Bachelor's Degree in one of the following disciplines:

• Computer Science
• Business Administration
• Information Technology
• Engineering
• Data Analytics or Information Systems
• Or any related field

Fresh graduates are strongly encouraged to apply.

EXPERIENCE LEVEL

Entry-Level Position

• No prior professional experience required
• Internships, university projects, freelance work, or volunteer experience involving digital tools, AI tools, analytics, or operational workflows will be considered an advantage

COMPENSATION & BENEFITS Salary: PKR 55,000 – PKR 60,000 per month

Job Type: Full-time

Pay: Rs55,000.00 - Rs60,000.00 per month

Application Question(s):

• AI Tools Familiarity

Have you used AI tools for productivity, research, or work purposes (e.g., ChatGPT, AI copilots, automation tools)?

Work Location: In person