Manager / Senior Manager Investor Account Services

Job Description

Central Depository Company of Pakistan Limited (CDC) is seeking a dynamic and experienced professional to lead our Investor Account Services division. As the Manager / Sr. Manager Investor Account Services, you will oversee the operations of Investor Account Services, including IPS and RDA activities, ensuring optimal resource utilization and exceptional customer satisfaction.

Responsibilities
 

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  • Operational Leadership: Manage the overall operations of Investor Account Services, including IPS and RDA activities.
  • Resource Optimization: Ensure efficient utilization of staff and resources to control expenses across IAS, IPS, and RDA operations.
  • Product Development: Collaborate in the development, preparation, and implementation of new products.
  • Process Improvement: Continuously review and enhance IAS, RDA, and IPS processes, aligning with banking standards and best practices to deliver efficient services.
  • Customer Satisfaction: Achieve high customer satisfaction by providing quality services and minimizing complaints.
  • Investor Facilitation: Identify opportunities to facilitate investors in day-to-day operations and implement improvements accordingly.
  • Relationship Building: Foster strong relationships with customers and internal departments.
  • Operational Excellence: Ensure efficient processing of all IAS, IPS, and RDA-related transactions and activities.
  • Staff Development: Provide on-the-job training, grooming, and rotation of staff.
  • Succession Planning: Develop and implement succession plans.
  • Performance Management: Oversee performance and talent management.
  • Additional Assignments: Undertake other tasks as assigned by the COO or management.

Professional Qualifications:

CA / ACCA / CMA / MBA

Experience:

• 10+ years of proven experience in investor account services or related fields
• Strong leadership and operational management skills
• In-depth knowledge of IPS and RDA processes
• Excellent communication and customer service orientation

Apply now to join CDC and contribute to Pakistan’s capital market excellence!