Customer Service Representative

About the job
About The Role

At TalentPop, we’re not your average CX agency—we’re one of the fastest-growing forces in the eCommerce space, proudly supporting over 600 leading brands like CorePower Yoga, Beyond Meat, and Jaxxon. We help our clients deliver world-class customer experiences by connecting them with top-tier customer service talent from across the globe. With 600%+ growth in just the last year, we’re continuing to expand—and we’re looking for driven, customer-obsessed individuals to join our team.

As a Customer Service Agent at TalentPop, you’ll play a critical role in delivering solutions that make a lasting impact. If you're committed to helping others, love problem-solving, and want to grow your career in a supportive, remote-first environment, this is your chance to join a team that's changing the game in eCommerce customer service.

What You'll Do

Represent and embody your client’s brand voice through email, live chat, and/or phone support
Respond to customer inquiries with empathy and solution-oriented thinking
Work independently and manage time effectively in a remote setup
Communicate proactively with clients, teammates, and managers via Slack and email
Identify opportunities for CX improvements and share actionable feedback with clients
Attend check-ins and team syncs to stay aligned and supported

What Makes You a Great Fit

You’re a team player who’s proactive, coachable, and ready to grow
You bring a genuine passion for helping others and solving problems
You’re highly dependable and thrive in fast-paced, remote environments
You show up each day with curiosity, accountability, and ownership
You’re open to feedback and dedicated to continuous improvement
You go the extra mile to create exceptional experiences—for both clients and their customers

What You Bring

Required: Minimum 1 year of customer service experience
Required: A reliable laptop or desktop (minimum i5 processor or equivalent, 8GB RAM)
Required: Internet speed of at least 20 Mbps (LAN connection) and a backup internet source
Excellent written and verbal communication skills
Strong problem-solving and critical thinking abilities
Familiarity with Shopify, Amazon, or BigCommerce is a plus
Experience with platforms like Gorgias, Zendesk, Freshdesk, or Intercom is a bonus
Comfortable using Zoom, Slack, and Google Workspace for daily communication
Prior experience with phone, email, chat, or SMS support is highly valued

Why TalentPop

Annual performance-based salary increases
Project-based bonuses
Paid time off
Health and dental coverage, or a health stipend depending on your location
Fully remote work setup
Opportunities for long-term growth within a rapidly scaling agency

Ready to join one of the top customer experience teams in eCommerce? Apply now and let’s build something great together at TalentPop.