Technical Customer Service Representative

About the job
We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

Full-time, remote position
6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
Work with global teammates in a fast-paced E-Commerce environment
Immediate start preferred for qualified candidates

What You'll Do

Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
Analyze data and offer insights for customer experience improvements
Own ticket resolution end-to-end with accountability and urgency
Track backlogs and ensure all customer queries are resolved promptly
Deliver clear, quality-based communication that supports customer success

What We’re Looking For

1+ year of experience in technical support or troubleshooting roles
Exceptional written and spoken English communication skills
Strong problem-solving skills and comfort navigating CRMs like Gorgias
Highly motivated, intellectually curious, and resourceful
Experience in E-Commerce or SaaS support is a strong plus

Technical Requirements

Minimum internet speed: 20 Mbps (wired connection preferred)
Own laptop or desktop with at least Intel i5 processor (or equivalent)
Minimum of 8GB RAM
Reliable power supply and quiet workspace
Tech setup must meet remote work standards for productivity

Perks & Benefits

Project bonus opportunities and annual salary increase
Permanent remote setup with long-term stability
PTO and paid holidays
Health and dental coverage or health stipend depending on location
Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

Fast-growing company with room for advancement
Collaborative and values-driven culture
High-level training and support from a global team
Opportunities to work with top-tier E-Commerce brands
Commitment to personal and professional development

Ready to apply? Join us in shaping the future of E-Commerce support.