Customer Support Specialist

About the job
Key Responsibilities:
· Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
· Provide accurate and comprehensive information about products, services, and company policies.
· Address and resolve customer concerns, complaints and issues effectively.
· Analyze and assess customer problems to offer appropriate solutions.
· Collaborate with other departments to resolve complex issues or escalate when necessary.
· Ensure customer satisfaction by going above and beyond to meet their needs.
· Assist customers with placing orders, tracking shipments, and processing returns.
· Maintain accurate and detailed records of customer interactions, transactions, and feedback.
· Coordinate with the sales and logistics teams to streamline order fulfillment.
· Stay informed about the company's products, services, and promotions.
· Continuously update knowledge to provide accurate and up-to-date information to customers.
· Clearly and concisely communicate information to customers and team members.
· Exhibit strong verbal and written communication skills.
· Collaborate with colleagues and other departments to enhance overall customer satisfaction.
· Handle multiple tasks simultaneously while maintaining attention to detail.
Requirements:
· Previous experience with a retail brand is a plus
. Expert deals with ecommerce platforms
· Minimum education should be bachelors.
· Additional education or training is a plus.
· Previous customer service experience is preferred.
· Strong interpersonal and communication skills.
· Ability to handle stressful situations and difficult customers with patience and professionalism.
· Familiarity with customer service software, CRM systems, and relevant tools.Industry
Retail Apparel and Fashion
Employment Type
Full-time