CUSTOMER SERVICE & SALES ASSOCIATE

Job Title: Customer Support and Sales Representative
Industry: Renewable Energy / Solar
Location: Remote
Employment Type: Full-time
Strong English Communication Skills

Preferred:

• Knowledge of solar systems,
• Experience handling both B2B sales

Key Responsibilities:

Customer Support:

Maintain a deep understanding of product features and technical specifications.

Respond promptly to customer inquiries via phone, email, live chat, and social media.

Advise and guide customers and provide accurate information and timely solutions.

Follow up on customer interactions to ensure satisfaction.

Escalate complex issues to appropriate internal teams.

Maintain detailed records of customer interactions using CRM tools.

Sales:

Identify and qualify leads through inbound and outbound communication.

Upsell and cross-sell products/services based on customer needs.

Track sales activities and customer engagement in the CRM system.

Achieve individual and team sales targets.

Qualifications:

• Proven experience in customer service and/or sales (1–3 years preferred)
• Background in the solar or renewable energy industry is a strong plus
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Tech-savvy with familiarity in CRM tools (e.g., Zoho Analytics, HubSpot, Salesforce)
• High level of integrity and a positive, can-do attitude

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Intermediate (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)