Customer Service Representative

We are looking for Customer Service Representatives To manage and support a pool of clients by providing timely updates, addressing inquiries, and ensuring the delivery of service KPIs. The candidate will be key in building client relationships and ensuring customer satisfaction.

Location: Lahore (Onsite)

Experience: 2 to 3 years

Key Responsibilities:

Handle client inquiries and provide prompt resolutions.
Build and maintain strong client relationships by establishing rapport.
Guide clients with required KPIs and ensure timely updates. 
Ensure service KPIs are met within deadlines.
Collaborate with team members to enhance customer service processes.
Utilize CRM tools effectively for managing client interactions.
Prepare and maintain reports using Microsoft Word and Excel.
Provide feedback to improve service quality and customer satisfaction.
Qualifications:

Bachelor’s degree in Business Administration, Communication, or related field (preferred).
Previous experience in a B2B or B2C customer service role.
Experience in the e-commerce industry is a plus.
Excellent written and verbal communication skills.
Strong problem-solving abilities.
Proficient in Microsoft Word and Excel.
Knowledge of CRM systems.
Ability to perform under workload and meet deadlines.
Strong team player with collaborative skills.
Punctual, reliable, and professional demeanor.
Results-oriented with a focus on customer satisfaction.
Adaptable and open to working in a fast-paced environment.
Job Skills
CRM SystemClient HandlingCommunication SkillsCoordination Skills
Job Details
Job Channel:
Women Jobs
Industry:
Information Technology
Functional Area:
Client Services & Customer Support
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender
Female
Minimum Education
Bachelor
Career Level
Experienced Professional