Air Ticketing Officer - Travel / Tourism

Job Description

The Air Ticketing Officer & Tourism Executive is responsible for handling airline reservations, issuing tickets, managing travel itineraries, and providing tourism-related services to clients. The role requires knowledge of airline booking systems, customer service skills, and the ability to promote and arrange travel and tourism packages.

Key Responsibilities:

• Handle airline reservations, ticket issuance, revalidations, reissues, and cancellations.
• Use Global Distribution Systems (GDS) Only Amadeus bookings.
• Advise customers on flight options, schedules, fares, and travel regulations.
• Plan and promote tourism packages including hotels, tours, and transportation.
• Provide accurate fare quotations and ensure timely ticket delivery.
• Handle queries and resolve issues related to reservations, cancellations, and refunds.
• Build strong customer relationships by providing professional travel advice and after-sales support.
• Stay updated with airline policies, travel regulations, and promotional offers.

Requirements & Skills:

• Bachelor’s degree or diploma in Travel, Tourism, or related field is an Advantage.
• Prior experience in ticketing and tourism services is Must at least 2years.
• Proficiency in GDS systems (Amadeus)
• Strong communication and customer service skills.
• Attention to detail and accuracy in handling bookings.
• Ability to work under pressure and meet deadlines.
• Knowledge of tourism destinations and packages.
• Proficiency in MS Office and basic IT skills.

Work Environment:

• Office-based with client interactions (face-to-face, phone, email).
• May require flexible working hours during peak travel seasons.

Job Type: Full-time

Work Location: DHA PHASE V