Operations Assistant- (QA Support)- Remote

Location: Work from home.

Timing:9:30 PM-6:30 AM (PKT Time)

Working Days: Monday to Friday (Saturday optional)

JOB OVERVIEW:

We are looking for a reliable and detail- oriented Operations Assistant to support daily operations, Quality assurance (QA), and administrative tasks.

This role requires someone proactive, organized, and able to manage multiple reponsibilities effeciently in a fast-paced remote enviorment.

KEY RESPONSIBILITIES:

1. Dispatch and Operations supports:

• Monitor daily dispatch activities
• Track delivery statuses and flag and delays/ issues.
• Maintain daily logs and report problems in real-time.

CRM MANAGEMENT- ZOHO:

• Manage and organize leads in CRM
• Add, update or delete leads as instructed
• Ensure all data is accurate and up to date.

QA & Team Monitoring:

• Monitor call activity and performance where needed.
• Report inconsistencies or performance issues.
• Assist in making team reports.

HIRING AND HR ASSISTANCE:

• Review incoming applications
• Schedule interviews with candidates
• Assist in basic coordination of hiring processes.

REQUIREMENTS:

• Strong attention to details
• Ability to multitask and work independently
• Good communication skills - English
• Must be active and responsible
• Knowledge of CRM.

TECHNICAL REQUIREMENTS:

• Reliable laptop/ PC
• Stable internet connection
• Working headset with microphone

IMPORTANT NOTE:

This is a night shift role. so only apply if you're comfortable working during these hours.

Job Type: Full-time