Operations Coordinator

Job Responsibilities

• Maintain accurate records of customer interactions, process accounts, and manage documentation.
• Identify customer needs and provide effective solutions to ensure high satisfaction levels.
• Build and maintain strong customer relationships through clear and professional communication.
• Handle operations related to user management, stock traceability, licensing, invoicing, and credit cancellation cases.
• Manage and resolve issues related to credit claims and other customer concerns.
• Conduct system usability training sessions for internal stakeholders.

Requirements & Skills

• Bachelor’s degree with approximately 2 years of experience in an operations coordinator role.
• Proven ability to deliver an excellent customer experience.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal, written, and interpersonal communication skills.

Location: SMCHS, Karachi.
Working Hours: Monday to Friday, 11:00 AM – 8:00 PM

Job Type: Full-time

Work Location: In person