Operations Coordinator

Full job description

Job Summary:

We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.

Key Responsibilities:

• Customer Care & Complaint Handling: Manage customer complaints effectively and provide timely resolutions.
• Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40–50 per day) and ensure deliveries are completed within KPIs.
• Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.
• Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.
• Reporting: Submit daily operational reports to the line manager.
• Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.
• Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.
• Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40–50 shipments).

Requirements:

• Minimum qualification: Intermediate (12th grade) or equivalent
• At least 1 year of relevant experience in e-commerce operations/logistics
• Strong proficiency in MS Word and MS Excel
• Good English writing and communication skills
• Clear, confident voice for professional phone communication
• Highly organized and able to manage multiple tasks efficiently

Compensation & Benefits:

• Salary: PKR 40,000 – 45,000 per month
• Travel Allowance: Monthly Fuel / Conveyance Allowance will be provided as per Company Policy
• Attendance Bonus: PKR 2,500 per month for full attendance
• Provident Fund Deduction: PKR 2,000
• Annual Leaves: 12
• Work Culture: Supportive, friendly environment with opportunities for growth

Work Schedule & Location:

• Work Type: Full-time, on-site
• Timings: 12:00 PM – 10:00 PM (Monday to Saturday, 10-hour shift)
• Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi

We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18–25), all qualified candidates are encouraged to apply.

Pay: Rs40,000.00 - Rs45,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you know how to use MS Excel at an intermediate level, including formulas?
• Are you proficient in English writing skills?

Education:

• Intermediate (Required)

Experience:

• Operations: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person