Product Operations Manager (Payments)

About the job
We’re hiring a Product Operations Manager on behalf of a rapidly growing fintech company that’s redefining the global financial landscape through innovative technology solutions. This role is a unique opportunity to shape and scale internal systems that drive operational excellence across the entire organization.

This isn't just a role focused on process refinement—it’s about building smart, scalable, and integrated systems that enable teams to operate with maximum efficiency and impact. As this company continues to scale, the need for streamlined execution across cross-functional teams is more critical than ever. You'll play a central role in identifying friction points, designing intuitive systems, and implementing frameworks that empower fast, effective decision-making.
If you’re energized by solving complex operational challenges, collaborating across departments, and implementing high-leverage solutions that make a real difference, this could be the perfect next step for you.

What You’ll Be Doing

Lead and execute critical operational initiatives that ensure scalable, efficient workflows across the business.
Identify bottlenecks and inefficiencies; design structured, repeatable solutions to improve how teams execute.
Collaborate closely with Engineering, Product, and Design teams to replace fragmented workflows with automated, system-driven solutions.
Partner with internal stakeholders to ensure clarity, alignment, and momentum across all departments.
Use data to inform and track process improvements, ensuring changes deliver measurable value.
Create operational playbooks and frameworks to standardize practices, reducing reactive work and improving overall consistency.
Act as a strategic enabler, helping teams focus on high-impact work by removing friction and complexity from daily operations.

What We’re Looking For

Prior experience in Product Operations, Process Optimization, or Platform Services within a fast-paced, scaling environment—experience in fintech, SaaS, or high-growth startups is highly valued.
Proven ability to work cross-functionally and influence stakeholders at all levels.
A structured thinker who can design and implement scalable, long-term solutions.
Ability to move between high-level strategy and day-to-day execution fluidly.
Comfortable using data and analytics to guide operational decisions and measure impact.
Excellent communication skills—you can distill complexity and drive buy-in across diverse teams.
High level of adaptability and comfort with ambiguity, especially in fast-evolving environments.
Passionate about technology, particularly emerging tools like AI, and how they can be used to scale operational capabilities.